SMS Opt-In Disclosure & Consent Flow

About this page

This page documents the SMS opt-in consent flow used by Pinion, operated by Gamer Alliance Members Esports, LLC. It is provided as publicly accessible reference material for The Campaign Registry (TCR), Twilio, mobile carriers, and other reviewers verifying our A2P 10DLC campaign registration. The page mirrors the consent experience presented to end users during account creation in the Pinion mobile app.

Brand & Sender

Brand: Pinion (operated by Gamer Alliance Members Esports, LLC).
Website: https://pinionup.com
Mobile app: Available on the Apple App Store and Google Play Store (search “Pinion”).
Support email: contact@pinionup.com
Mailing address: 187 E Warm Springs Road, Suite B, Las Vegas, NV 89119, USA
Messaging program: Pinion sends SMS messages on its own behalf as the registered brand. Pinion is not an ISV reselling messaging to third-party customers.

Who receives messages and why

Pinion is a recruiting and scholarship-matching platform for student-athletes. Recipients of Pinion SMS messages are student-athletes (and, where applicable, their parents or guardians) who have created a Pinion account through the Pinion mobile app and explicitly opted in to receive SMS messages. Messages include:

• Scholarship and recruiting match alerts based on the athlete’s sport, position, graduation year, and profile.
• Tournament and event registration announcements.
• Weekly engagement and activity reports summarizing profile views and recruiter interest.
• Product and platform updates relevant to the athlete’s recruiting journey.
• Account verification codes and security alerts where applicable.

Message frequency varies. Message and data rates may apply. Consent is not a condition of creating a Pinion account or using the service.

How users opt in

New users create their Pinion account exclusively through the Pinion mobile app (iOS and Android). The opt-in flow is as follows:

1. The user downloads the Pinion app from the Apple App Store or Google Play Store.
2. On the first screen (“Sign Up”), the user selects their country and enters their mobile phone number.
3. Below the phone number field, the user sees an unchecked-by-default checkbox next to the following disclosure text:

   “I agree to receive text messages from Pinion about my account, scholarship matches, and events. Message frequency varies; message and data rates may apply. Reply HELP for help or STOP to unsubscribe. Consent is not a condition of use. See our Privacy Policy, Terms & Conditions, and SMS Terms.”

   The full list of message types this covers is in Who receives messages and why above; the disclosure itself is kept short so it is actually read, while every element carriers require at the point of consent stays inline next to the checkbox.

4. The Continue button is disabled until the user affirmatively checks the consent box. Without consent, no OTP is sent and no SMS messages are delivered.
5. Once the user checks the box and taps Continue, a one-time verification code is sent to their phone via SMS (or WhatsApp, if they choose that channel). Pinion records the consent event with a timestamp, the app version, and the device IP address.
6. After verifying the code, the user completes the rest of onboarding (name, date of birth, sport profile, etc.) inside the app.

Screenshots of the opt-in flow

The following screenshots show the consent experience exactly as presented to end users in the Pinion mobile app. All screenshots are publicly accessible on this page and require no login.

Required disclosures presented at opt-in

The mobile opt-in screen displays the following disclosures, either inline next to the consent checkbox or via the linked legal pages:

• Identity of the sender: Pinion.
• Description of the messages: scholarship match alerts, tournament announcements, engagement reports, and platform updates.
• Message frequency: Message frequency varies.
• Rates: Message and data rates may apply.
• Opt-out instructions: Reply STOP to unsubscribe.
• Help instructions: Reply HELP for help.
• Link to Privacy Policy.
• Link to Terms of Service.
• Statement that consent is not a condition of using the service.

Confirmation message

Upon successful opt-in, the user receives the following confirmation SMS from Pinion:

“Pinion: You’re now subscribed to Pinion SMS alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

HELP and STOP behavior

Users can reply HELP at any time to receive support information. Users can reply STOP at any time to opt out of all marketing SMS from Pinion.

HELP auto-reply: “Pinion: For help, contact support at contact@pinionup.com. Reply STOP to opt out. Msg & data rates may apply.”

STOP auto-reply: “You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”

Additional opt-out keywords recognized: OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOP, STOPALL. Additional help keywords recognized: HELP, INFO.

Sample messages

The following are representative messages sent under this campaign:

• “Pinion: Big news – registration for the spring tournament is now open. Sign up at pinionup.com/spring. Reply STOP to opt out.”
• “Pinion: Your weekly engagement report is ready. View it at pinionup.com/reports. Reply STOP to opt out.”
• “Pinion: New scholarship opportunities matching your profile are now available. View them at pinionup.com/scholarships. Reply STOP to opt out.”
• “Pinion: 8 new scholarship opportunities matching your sport, position, and class year just opened. View matches at pinionup.com/scholarships. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
• “Pinion: You’re now subscribed to Pinion SMS alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

Consent record keeping

For every opt-in event, Pinion records the user’s mobile phone number, the date and time of opt-in, the mobile app version that captured the consent, the device IP address from which the opt-in was submitted, and the exact consent disclosure text shown to the user. Records of STOP and HELP requests are also retained. These records are maintained in accordance with CTIA Short Code Monitoring Handbook guidance and TCPA requirements.

Mobile phone numbers and SMS consent data collected by Pinion are not shared with third parties or affiliates for marketing or promotional purposes. See the SMS / Text Messaging section of our Privacy Policy for full details.

Reviewer contact

For questions about this opt-in flow or to request additional evidence (such as a screen recording of the registration flow or a sandbox test account), please contact contact@pinionup.com.